Kaltura REACH captions are now available on all new videos uploaded to your Kaltura (My Media) account. Kaltura REACH uses automated speech recognition (ASR) to create machine-based captions for your videos. Machine captions will now be provided by default for all videos uploaded after October 26, 2020. Machine captions provided by Kaltura REACH are typically 75%-85% accurate and can be edited in the captions editor to improve accuracy. If you would like to learn more about the captions editor or if you need to disable the machine caption on a video, click here.
Machine-based captioning alone may not produce fully ADA-compliant content. If you have a student with a Center for Disability & Access accommodation, they will still need to contact CDA to ensure full accessibility.
Adding Machine Captions to an Existing Video
To add machine captions to an existing video uploaded to your account prior to October 26, 2020, follow the steps below.
1. In your My Media account, find the video that you would like to have captioned and click the title of the video to access the video's media screen.
2. Click the Actions button under the video player and select Caption & Enrich.
3. Select Machine in the Service Field and Captions in the Feature field. Click Submit.
Machine captions will typically appear on video within a few hours of submitting request.
Requesting Professional Captions for a Video
If Kaltura REACH machine captions do not meet your needs, you can request professional captions. To request professional captions, follow the steps below.
1. In your My Media account, find the video that you would like to have captioned and click the title of the video to access the video's media screen.
2. Click the flag icon in the lower right corner of the video player.
3. Select the "Video Needs Captions" option in the dropdown menu and include your name, email, department and course number in the provided field (this info is required in order to submit the request).
4. Click Submit.
NOTE: Professional captions can take up to 7 business days to appear in your video. Once your professional captions are live, they will override the machine captions that appear by default.