- What do I need to use the installed camera system?
You will need a USB cable to use the USB capture system. TLT placed a USB in every room, but we recommend carrying a cable with you just in case the classroom cable was removed. Cable length cannot exceed 10 feet due to USB limitations.
- Can I rent a USB cable to use in the room?
TLT Equipment Services rents cables free of charge for courses.
- Does my classroom have a USB camera installed in it?
Find a list of classroom installed here: https://support.tlt.utah.edu/hc/en-us/articles/360046234671-Video-Capture-Classrooms-Fall-2020
For Garff and SFEBB building inquiries, please contact the Business School at http://eccles.link/myclass.
- How do I adjust the camera angle?
A remote for the camera is provided in the room, attached with Velcro and a cord. Numbers 1, 2, 3 on the remote are programmed with three basic camera angle presets. You can also use the arrow pad to pan and tilt the camera manually.
- Is there a microphone provided for the Zoom call?
All USB capture classrooms are equipped with an installed microphone either mounted to the ceiling or placed on the podium. This microphone will be selectable from a drop-down list in your audio settings. The provided microphone provides the advantage of picking up your voice as you walk around while you teach and picking up in-person student questions. In some cases, you may experience better quality audio by selecting to use your laptop’s internal microphone. There will be pros and cons to both microphone options.
- Are there external microphones available to use with the system?
Yes. TLT Equipment Services has lavalier microphones available to checkout for use with the USB camera capture systems. These are a good option if you expect to walk around a lot while you teach. You can check out a USB lavalier microphone at the TLT Service Desk located in MLIB 1705 (Faculty Center). There is no charge for portable equipment checkout for use in courses.
- How do I turn the camera on?
There is no need to turn the cameras off or on. If you come across a room that has it’s camera off, please call TLT immediately.
- Do I need to turn the camera off when I am done using it?
There is no need to shut the camera down after usage.
- Can I show the projection screen to remote learning students?
You can aim the camera at the projection screen. Preset one on the remote will quickly zoom in on the screen. If you want the remote students on the Zoom call to see the screen content, you might consider sharing your screen through Zoom screen share option, rather than aiming the camera at the projection screen.
- Is technical training available?
You may schedule a demo with a TLT staff member. Due to schedule and high tech support demand, we may need one business day advance notice to create the appointment.
- Will I be able to record using the USB capture system?
You may record in the same ways in Zoom that you always have.
- Does using the projector affect the functionality of the USB capture system?
Using the USB capture system does not affect the functionality of the installed projector system. The two systems operate independently of each other.
- What if my computer requires a USB adapter?
You may use a USB adapter if your computer does not have any USB ports, some laptops, particularly apple brand computers, are manufactured with USB-C. We have found that some generic mac adapters cause issues with the systems and recommend purchasing Apple brand adapters only.
- My computer only has one USB input. Can I use a USB hub to connect multiple USB devices at once?
Unfortunately, using a USB hub with the system will disable the system in most cases and cause it not to work. TLT strongly recommends avoiding USB hubs.
- What should I do if the USB capture system doesn’t work?
Don’t panic! If you are holding a Zoom class, keep in mind you will still be able to run the Zoom call using your computer mic and built-in camera on your laptop. Please call TLT to report any issues with the USB capture system, and we will work to resolve any problems that arise.