ProctorU is an online proctoring service that you will automatically access through your Canvas quiz/exam. There is no cost for you to use ProctorU and the setup process is very quick and simple.
Step 1 - Download the browser EXTENSION
The ProctorU browser extension is critical to facilitate the communication between the proctoring service and the browser you use to access Canvas. You MUST use a Chrome browser for the extension to function properly.
After you have downloaded and installed the extension, you will see it appear in the upper right corner of your Chrome browser.
If you have not created a ProctorU account, you can setup an account by clicking this login button, then Follow these steps.
- Select the "New User? Sign up here." link as seen below.
NOTE: ProctorU is not tied into the sign on credentials you have for the University so do NOT select the "Login with Single Sign-On." However you can use the same login (university email) and password you use for the University in order to help you remember it.
Complete all of the mandatory field in the form as highlighted below.
- Search for the University of Utah in the first field.
- Fill in your name,
- Create a username and insert your email (both of these can be the same, and it can be your university email)
- Select your timezone (this should match your timezone in Canvas. For more information on how to change your timezone in Canvas click this link)
- Insert a phone number
- Select your country
- Check both boxes at the bottom
- Click create account
IMPORTANT: Right now accounts are taking up to 48 hours to generate after you have completed this step. You will NOT be able to log into ProctorU immediately after creating your account.
You will see this message.
If you try to log into ProctorU immediately you will see this message.
This is not an indication that your login credentials aren't working, it just means you haven't waited the 48 hrs for your account to be created.
Because of this waiting period, we recommend that you create your ProctorU accounts as soon as you can so this step is completed long before you will need to take your quiz/exam.
Once you are able to log into your ProctorU account, stay logged in and you can move to step 2.
Step 2 - Preparing Yourself for the Exam
To learn more about how to prepare yourself and ensure your computer is set up correctly, please use the link below to review the ProctorU resource center.
Step 3 - Take your Quiz/exam
ProctorU is automatically activated when you start your quiz/exam in Canvas. There is no need to pre-schedule a date and time to take your quiz/exam. Remember to ensure you are logged into your ProctorU account before you attempt to take your quiz/exam. You can verify login status through the extension icon in the upper right corner of your Chrome browser.
You need to access your quiz/exam when it is time to take it. As you select the Start Quiz button, an external ProctorU verification screen will appear over your quiz/exam window. You will be instructed to capture an up close view of your face on camera and also capture an up close view of a photo ID. Once you have completed this verification process you will be prompted to start your quiz/exam in Canvas.
Students must have the proper equipment to successfully connect with any online services. They can significantly reduce the possibility of encountering technical problems by visiting the following site and testing their equipment (Links to an external site.)
Notify students that they should test their equipment using this checklist (Links to an external site.) prior to taking their exam.