Kaltura/My Media is experiencing performance issues 09/2020
Many users are experiencing delays with uploading and processing of videos, especially with larger video files.
Symptoms (These issues appear to be intermittent):
What is Kaltura, My Media, and Media Space?
Kaltura is the video platform for the University of Utah. All University students, staff and faculty have a Kaltura account, which allows users to create, edit and share video content within Canvas or publish to external sites.
Kaltura is accessed in one of two ways.
- Canvas My Media - Give you access to your Kaltura video library inside of Canvas and allows users to upload and embed video content into their course
- Media Space My Media - Give you access to your Kaltura video library outside of canvas and allows you to share, download and embed your video content anywhere.
Each user’s account serves as their personal collection of videos. All videos uploaded or created within a user’s account are associated with that users University ID and are only viewable to the account owner unless published to a course channel, page or external site. Each user’s My Media account is accessible in Canvas for curriculum publishing and at mediaspace.utah.edu for public, external publishing.