Teaching & Learning Technologies is a campus service department, we are restricted to conducting business and services only related to University of Utah teaching, learning, research, and creative endeavors.
Step 1: Scheduling
TLT requires 24 hours’ advance scheduling for all portable classroom equipment deliveries. TLT requires one week notice for requests wanting technician support to operate the a/v equipment throughout the duration of a class or event. A/V equipment technician support requests are due by Friday at noon for classes or events taking place the following week from Monday to Sunday.
Step 2: Same Day Requests
TLT defines a same-day requests as any equipment checkout request taking place after the request submission deadline mentioned above. We may be able to accommodate same day requests based on the availability of both equipment and staff. Patrons submitting a same day requests to pick up classroom equipment at our will-call desk in the Marriott Library Faculty Center, Suite 1705.
Step 3: No-Shows & Cancellations
TLT reserves the right to charge up to the full value of a job order for no-shows and for cancellations taking place less than 48 hours before the start time of a scheduled event. No-show and cancellation fees cover total work time leading up to the no-show or cancellation.
Step 4: Deliveries and Will-Call
Classroom deliveries occur between the hours of 7AM-8AM Monday-Friday. The a/v equipment requested will be delivered, installed, and tested before faculty and students arrive and a TLT technician will return after class to retrieve the equipment.
Will-call items are available for pick up 30 minutes after equipment verification email has been received in the Marriott Library Faculty Center, Suite 1705 between the hours 730AM-630PM.
Small equipment items such as microphones, audio recorders, camcorders, etc. cannot be delivered to classrooms. These items must be picked up at will call or delivered to an office location where the requester or office representative can sign for them.
Orders consisting of just cables (VGA, Mac Adapters, RCA, etc.) must be picked up at will call. Instructors are welcome to checkout VGA and audio cables for a semester at a time. TLT only delivers cables if they are included in a larger order consisting of other equipment.
Step 5: Price List
TLT provides portable A/V equipment for use in courses, free of charge. For all non-course uses, a nominal fee applies. View our Available Portable A/V Equipment for Checkout knowledge article for the pricing for individual items for course and non-course use. Prices are subject to vary depending on needs, contact our A/V Equipment Checkout Services for more detailed information on charges and to obtain an estimate of costs for your request or event.
Step 6: Payment
TLT does require a University of Utah chartfield in order to start an a/v equipment checkout or service. A journal entry will be generated using this information and our video work will be charged to it. Your chartfield will not be charged until work is complete and delivered.
Note: TLT accepts University purchasing care payments, however, you will still need to enter a chartfield to submit your request. If you are planning on paying by card, please call 801-581-6744 to give your information after you have submitted your request. When submitting payment information, please reference the Zendesk ticket number that you receive in your confirmation email. Your provided chartfield will not be charged if you provide University purchasing card information. Purchasing card information will not be stored on file for future requests.
Step 6: Request Portable A/V Equipment Checkout
Phone 801-581-6112 opt. 1
Email [email protected]